Privacy Policy
Introduction
At Marilla Travels ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Please read this Privacy Policy carefully. By accessing or using our website or services, you acknowledge that you have read, understood, and agree to be bound by all the terms outlined in this Privacy Policy.
Contents
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when using our services, which may include:
- Personal Identifiers: Name, email address, phone number, postal address, date of birth, and government-issued identification (such as passport details) when required for booking travel services.
- Account Information: Username, password, and account preferences when you create an account with us.
- Transaction Information: Payment details, billing information, booking history, and other details related to the services you purchase through our platform.
- Travel Preferences: Information about your travel preferences, such as seat preferences, meal requests, and special accommodation needs.
- Communication Data: Information you provide when contacting our customer service team, responding to surveys, or participating in promotions.
Information We Collect Automatically
When you visit our website or use our services, we may automatically collect certain information, including:
- Device Information: Information about the device you use to access our services, including hardware model, operating system, unique device identifiers, and mobile network information.
- Log Information: Details of your use of our services, including search queries, viewed pages, date and time of access, referral URL, and actions taken on our website.
- Location Information: General location information based on your IP address or more precise location data if you enable location services on your device.
- Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar technologies about your browsing behavior and preferences.
Information from Third Parties
We may receive information about you from third parties, including:
- Business Partners: Travel service providers, including airlines, hotels, car rental companies, and tour operators.
- Payment Processors: Payment information from our payment processing partners.
- Social Media: Information you allow us to access when you connect your social media accounts to our services.
- Public Sources: Publicly available information from government sources or public records.
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services
- Processing and confirming your travel bookings
- Managing your account and providing customer support
- Facilitating payments and refunds
- Sending booking confirmations and travel updates
To Improve and Personalize Our Services
- Analyzing usage patterns and trends to enhance user experience
- Customizing content and recommendations based on your preferences
- Developing new features and services
- Conducting research and analysis to improve our offerings
For Marketing and Communication
- Sending promotional offers, newsletters, and travel deals
- Communicating about special events or promotions
- Displaying targeted advertisements
- Measuring the effectiveness of our marketing campaigns
For Legal and Security Purposes
- Complying with legal obligations and regulatory requirements
- Enforcing our terms of service and other agreements
- Protecting against fraud, unauthorized transactions, and other illegal activities
- Ensuring the security of our services and systems
Information Sharing and Disclosure
We may share your information with the following parties and under the following circumstances:
Service Providers
We share information with third-party service providers who perform services on our behalf, such as:
- Travel service providers (airlines, hotels, car rental companies, tour operators)
- Payment processors and financial institutions
- Customer support services
- Marketing and advertising partners
- Data analytics providers
- IT and cloud service providers
Business Transfers
If we are involved in a merger, acquisition, sale of assets, bankruptcy, reorganization, or similar event, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government requests, or law enforcement requests). We may also disclose your information to:
- Enforce our terms of service or other agreements
- Protect our rights, privacy, safety, or property
- Protect against fraud or illegal activity
- Respond to an emergency
With Your Consent
We may share your information with third parties when you have given us your consent to do so.
Third-Party Services
Our website may contain links to third-party websites, products, or services. We are not responsible for the privacy practices of these third parties. This Privacy Policy applies only to the information collected by us. We encourage you to read the privacy policies of any third parties before providing your information to them.
Social Media Features
Our website may include social media features, such as the Facebook Like button or Twitter sharing widget. These features may collect your IP address, the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Social media features are either hosted by a third party or hosted directly on our site. Your interactions with these features are governed by the privacy policy of the company providing them.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining how long to keep your information, we consider the amount, nature, and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure, and the purposes for which we process the information.
International Data Transfers
We operate globally and may transfer your information to countries other than the one in which you reside. These countries may have data protection laws that differ from those in your country. By using our services, you consent to the transfer of your information to countries outside your country of residence, including the United States.
When we transfer personal information across borders, we take appropriate safeguards to ensure that your information is treated securely and in accordance with this Privacy Policy and applicable data protection laws.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
- Access: You may request access to the personal information we hold about you.
- Correction: You may request that we correct inaccurate or incomplete information about you.
- Deletion: You may request that we delete your personal information in certain circumstances.
- Restriction: You may request that we restrict the processing of your information in certain circumstances.
- Data Portability: You may request a copy of your personal information in a structured, commonly used, and machine-readable format.
- Objection: You may object to our processing of your personal information in certain circumstances.
- Withdrawal of Consent: If we rely on your consent to process your personal information, you have the right to withdraw your consent at any time.
To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy.
Marketing Communications
You can opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Please note that even if you opt out of receiving marketing communications, we may still send you non-promotional messages related to your account and transactions.
Children's Privacy
Our services are not intended for individuals under the age of 16, and we do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16 without verification of parental consent, we will take steps to remove that information from our servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Email: [email protected]
Postal Address:
Marilla Travels
123 Travel Plaza, Suite 500
New York, NY 10001
United States
Phone: +1 (800) 555-1234
We will respond to your request within a reasonable timeframe.
